Privacy Policy

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Privacy Policy

Dhika Luxembourg recognises the importance of protecting your personal data, regardless of its nature. For this reason, we have developed a set of security measures aimed at protecting the data of all customers of the Dhika Luxembourg store and also of all those who visit the website www.dhikaluxembourg.lu.

In this Privacy Policy, we explain who we are, what purpose we give to your data, how we treat it, with whom we share it and how long we keep it, as well as ways to contact us and exercise your rights. The user should carefully read our Privacy Policy, written in a clear and simple way, to facilitate its understanding and decide, freely and voluntarily, if you want to provide your personal data to Dhika Luxembourg. Thus, the user guarantees that he is of legal age and that the data communicated is true, accurate, complete and current, being responsible for any damage or loss, direct or indirect, that may arise as a result of non-compliance with such obligation. The user undertakes to communicate to Dhika Luxembourg, or to insert in his personal account, any change to the data provided herein. If the data communicated belongs to a third party, the user guarantees that he has informed that third party about the conditions set out in this document and that he has obtained his authorization to provide his data to Dhika Luxembourg, for the purposes indicated.

If you have any questions about how we treat and protect your data, please contact us via email info@dhikaluxembourg.lu.



This Privacy Policy applies to all personal data collected through the website www.dhikaluxembourg.lu and Dhika Luxembourg.



Responsible Entity and Responsabilities

Your data will be handled by Dhika Luxembourg. This company is responsible for the processing of personal data upon acceptance of the General Regulation on Data Protection in Dhika Luxembourg and online shop at www.dhikaluxembourg.lu.

You can contact Dhika Luxembourg about any question related to this privacy policy, through the email address: info@dhikaluxembourg.lu.



Treatment Purposes and Legal Basis

The personal data processed on the website and by Dhika Luxembourg are:

– Collected in the customer/user record: Name, shipping and billing postal address, Mobile phone, Telephone, VAT number, Date of Birth, Email address.

– Obtained by browsing the website: data identifying the IP address, referring headers, device type, your browser and version, login and account information, including user name, password, marketing and customer preferences cookies, beacons and web tags (pixel), payment or credit card information, in this case, always observing the SSL protocol.

– Preferences including wish list, purchase history;

– Information from social media, including credentials and any information from your shareable social profile, suggestions from friends or family.

Why do we need your information? Dhika Luxembourg will handle your personal data, manually and/or automatically, for the following purposes:

– Customer management: The data collected on this website or by Dhika Luxembourg are necessary for the execution and execution of the purchase and sale contract and are intended for processing and information on the status of orders and communication with Customers, processing requests for information and any complaints. The provision of the information requested within the scope of the Customer’s registration is mandatory, without which it is not possible to proceed with the above purposes.

– Marketing: If the Customer gives his express consent when creating or changing his registration, Dhika Luxembourg may process his data to send him information about its products, news, campaigns, offers and messages birthdays, through any communication channel, namely through the use of postal mail, email, SMS or other forms of automatic call.

Consent to the processing of personal data for direct marketing purposes can be revoked at any time, as follows: Through the customer account settings; By clicking on the “unsubscribe” link in any email; By contacting the Customer Support team through the email address info@dhikaluxembourg.lu.

Dhika Luxembourg performs the definition of profiles based on information related to your purchases and research.

This information allows Dhika Luxembourg to send you personalized and appropriate information to your profile, in order to improve your shopping experience and in accordance with your consent.



Storage Of Your Personal Data and Retention Period

We retain your data only for as long as necessary within the scope(s) set forth in this privacy policy (unless a longer retention period is required by applicable law). Privacy Policy, your personal data will be kept for the period in which you maintain your account Dhika Luxembourg, if you have not withdrawn your consent. a longer period for complying with legal obligations (such as tax laws and sales laws and for warranty purposes).




By consenting to this Privacy Policy, you are giving permission to process your personal data specifically for the identified and selected purposes.

If consent is legally required for the processing of personal data, the data subject has the right to withdraw his consent at any time, although this right does not compromise the lawfulness of the processing carried out on the basis of the consent previously given or the subsequent processing of the same data, based on another legal basis, such as the fulfillment of the contract or the legal obligation to which Dhika Luxembourg is subject.

To revoke your consent, you can contact us by letter, telephone or email address info@dhikaluxembourg.lu.



Data Disclosure

Dhika Luxembourg may communicate the personal data of users to third parties, service providers of Dhika Luxembourg, namely companies involved in the process of purchasing and managing collections, transport, storage, marketing, hosting of websites, bank agencies.

These companies are provided with only the personal data necessary for the provision of the service in question, and these entities undertake to process such personal data solely and exclusively for the fulfillment of the purposes indicated above.

In case there is a change in the corporate structure Dhika Luxembourg, including, without limitation, by incorporation, merger, sale, liquidation, or by substantial transfer of assets, Dhika Luxembourg may, at its sole discretion , transfer, sell or assign personal data collected through this site, including, without limitation, personally identifiable information and aggregated information about users, to one or more affiliates or non-affiliates.

In any case, your personal data will not be disclosed to third parties without being informed or without your consent, when this is required by law, except in the cases provided for in this document.

Your personal data may also be disclosed to other third parties, to the extent necessary to: (i) comply with a request from governmental authorities, a court order or applicable law; (ii) prevent illegal uses of our Site or violations of our Sites Terms of Use and our policies; (iii) defend against claims by third parties; and (iv) assist in the prevention or investigation of fraud. Your personal data may also be disclosed to other third parties when you have given us your consent.




The processing of user data may be carried out by a reputable service provider, hired by Dhika Luxembourg. Said service provider will exclusively process the data for the purposes established by Dhika Luxembourg and in compliance with the instructions issued by it, strictly complying with the legal rules on personal data protection, information security and other applicable rules.



International Data Transfers

Dhika Luxembourg will store and process the user’s data in the territory of the European Economic Area (EEA), for which reason it does not intend to carry out any international transfer of data. Some of the recipients of the data with which Dhika Luxembourg shares your personal data may be located in countries other than the country where your personal data was originally collected. Laws in those countries may not provide the same level of data protection as in the country in which you initially provided us with your data. However, when we transfer your personal data to recipients in other countries outside the EEA, we will protect that personal data as described in this privacy policy and in accordance with applicable law.

We take steps to comply with applicable legal requirements for the transfer of personal data to recipients in countries outside the EEA that do not have an adequate level of data protection.



User’s Rights

At any time and free of charge, while Dhika Luxembourg owns or processes personal data, all users can exercise the following rights:

– Right of access – right to request a copy of the information we hold about you;

– Right of correction – right to correct data that it considers inaccurate or incomplete;

– Right to be forgotten – in certain circumstances, as a user, you can request that the data we hold about you be deleted from all our records;

– Right to Restrict Processing – when certain conditions apply to have the right to restrict processing;

– Right of portability – right to have your data transferred to another organization;

– Right to object – right to object to certain types of processing, such as direct marketing;

– Right to object to automated processing, including the profile;

– Right to legal recourse: in case Dhika Luxembourg refuses your request, in accordance with the access rights, we will explain the reason. As a user you have the right to claim as described below.

The above rights may be exercised through the email address info@dhikaluxembourg.lu.



Mandatory Character Of Requested Data

The data contained in the customer record that are identified with an asterisk (*), will be mandatory to fulfill the established purpose(s). As such, if the user does not provide them, Dhika Luxembourg will not be able to comply with his/her request.



Cookies Policy

Dhika Luxembourg uses automatic data collection systems such as cookies. A “cookie” is a device transmitted to an Internet user’s hard drive. Although cookies do not contain intelligible information, they allow us to link an Internet user to their personal information.

We use a variety of methods, such as cookies and pixel tags, to collect this information, which may include (i) your IP address; (ii) unique cookie identifier, cookie information and information about whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited sites; (viii) information about your interaction with our Sites, such as click behavior, purchases and stated preferences; and (ix) access times and referring URLs.

Acceptance of our automatic data collection procedures and the use of cookies is necessary to take advantage of the many features and services offered through this website, including the purchase of products. If you set your browser to block or delete cookies, we cannot guarantee that you will have access to all features and services offered through this website (for example, your computer may not be able to display the image of the product you are trying to purchase).

We will use cookies for functions such as browsing the catalogue, purchasing products online and providing services reserved for users.

Third parties may also collect information via the website through cookies, third party plug-ins and widgets. These third parties collect data directly from your browser and the handling of this data is subject to their privacy policies.

We use cookies and pixel tags to track our customers’ use of the Sites and to understand our customers’ preferences (such as country and language choices). This allows us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregated data about traffic and interaction on the website, to identify trends and obtain statistics so that we can improve our services, such as basic website functionality, the “cart cart” process. purchases” and “cash box”, as well as assisting with security issues, in accordance with applicable regulations.

In some cases, these cookies allow us to monitor and improve the speed with which we process your orders and allow us to remember your preferences on the website. Refusal of these cookies may result in poorly personalized recommendations and slow website performance. For an understandable and up-to-date summary of all third parties accessing your browser, we recommend that you install a browser plugin designed for this purpose. You can also choose to have your computer notify you each time a cookie is sent, or you can choose to disable all cookies. You can do this through your browser settings on each browser and device you use. Each browser is slightly different, so check your browser.



Changes To The Privacy Policy

Applicable law and our practices change over time. If we decide to update our privacy policy, the changes will be posted on our website www.dhika.pt . We ask that you periodically review this document to keep yourself updated. If we materially change the way we process your personal data, we will notify you in advance, or when legally required, we will ask for your consent prior to implementing such changes. The last change to this privacy policy took place in March 2020.

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